Episodes
Contractor Evolution | Turn Your Field Staff Into Customer Service Pros
Episode 182
Your reputation depends on your front-line staff’s ability to deliver excellent customer service. In today’s episode, Mark Matteson walks us through his curriculum for teaching trades and home services teams to do just that.
Contractor Evolution | Negotiation Tactics for Contractors
Episode 179
From haggling clients to annoying customer service to stubborn children—negotiation is a part of life. Today, Chris Voss is on the show to teach us the key strategies that will get you better prices, stronger relationships and positive outcomes.
Contractor Evolution | How to Stay Present in a Distracted World
Episode 176
Mindfulness practices are no longer an optional luxury. The average employee loses 600 hours of productivity to distractions. And some businesses lose as much as $37K per manager each year for the same reason. Staying present = better health, bigger profits and a more functional business. What are you doing to beat distractions?
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