On the Make Trades Great Again podcast, hosts Eric Aune and Andy Mickelson discuss how AI-powered answering services are changing phone coverage for plumbing and heating businesses. Andy shares his experience adopting an AI customer service agent through his field service software, describing how it transcribes calls, logs customer details, and forwards to a live person when requested. The conversation covers setup, cost, and the tradeoffs between automation and personal touch, along with how missed calls and repeat callers affect trade businesses. They also touch on their own habits using AI writing and chat tools in daily business communication and correspondence.

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