In today's episode of The Build Show, Jordan Smith, design builder and owner of Smith House Company in Austin, Texas, explores why most homeowners end up dissatisfied with their remodeling projects—and what Smith House is doing differently to change that narrative.

Jordan shares how his team has achieved a 100% Net Promoter Score, meaning every past client would confidently recommend Smith House to friends and family. He breaks down the common pitfalls of the remodeling industry—poor design, lack of planning, and misaligned expectations—and contrasts them with Smith House’s design-build approach that ensures clarity, trust, and client satisfaction from start to finish.

This episode kicks off a four-part series diving into the current state of the remodeling industry and how Smith House consistently delivers better designs, better plans, and better results. Follow Jordan on Instagram and on the web.
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