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A contractor trusts his long time project manager to get the job done. So much so that he hardly checks in. When he does, he takes the PM’s word at face value. He says everything is going well, then it must be going well.

Several years and about $300K in lost profit later…

…the contractor finally addressed a gap in his systems that he should have fixed years earlier. A defined role. Clear expectations. Accountability rhythms.

In his 24+ years working in the construction space Réal LaFrance knows that project managers make or break businesses. But it’s not just about hiring the right person for the job—it’s about setting up the role for success, establishing clear goals and holding accountability without holding their hand.

In this video, he breaks down how he helped a real contractor fix the PM systems that lost him hundreds of thousands in profit before he even noticed, and the simple tools you can put in place right now so you never have to deal with the same issue.