Eric Aune responds to a Make Trades Great Again Podcast listener question about transitioning from commercial plumbing installations to residential service work, outlining the shift in mindset and skill set that comes with it. He explains that while commercial work often focuses on large-scale systems and new construction, residential service requires troubleshooting, communication, and adaptability inside occupied homes. Eric emphasizes diagnosing problems efficiently, managing customer expectations, and being comfortable working on a wide range of systems and conditions. He also touches on pricing, time management, and the importance of building trust with homeowners while delivering clear, professional service in the field.

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