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In this episode of the Build Show, expert builder Jordan Smith of Smith House Company dives into one of the most important—yet often overlooked—aspects of construction: the client–builder relationship. While building science, design, and craftsmanship are critical, Jordan argues that the foundation of every successful project is trust, communication, and collaboration with clients. Drawing from years of hands-on experience, he shares why fostering respect, listening to understand, extending grace, and maintaining a team-first mentality are essential for avoiding costly disputes and creating not just great homes, but lasting friendships. Jordan also outlines nine key principles his team lives by when choosing and working with clients, from prioritizing quality and value to knowing when to pick your battles and always circling back to keep relationships strong. Whether you’re a builder seeking better partnerships or a homeowner preparing for your dream project, this episode offers practical, hard-earned wisdom for ensuring the build process is smooth, enjoyable, and rewarding for everyone involved. Follow Jordan on Instagram and on the web.